Frequently Asked Questions (FAQ)


Currently accepting Email Money Transfer (EMT) and Crypto Currency (BTC,ETH,LTC,XMR, etc.).

Please email to inquire.

After checkout you will receive an email with payment instructions. View your banks website for further instructions.

Orders will be processed within 24hr after payment has been received. No order will be processed until payment has been received.


$20 flat rate shipping across Canada - FREE shipping on orders over $200!

We ship Monday to Friday excluding holidays.

Shipping takes 2-3 business days typically. We send tracking within 48 business hours of payment receipt. Orders will be shipped same day if payment has been received before 12pm MST or the following business day after payment has been received.

Signature will not be required for orders – if you do wish to have a signature required please include this in notes at time of ordering.

We create tickets with Canada Post to investigate the status of the parcel. We will not reimburse or re-send parcels showing as successful delivery – if there is a risk of this occurring you must send signature required.


Returns and exchanges will be determined on a case by case basis.

Custom/Bulk Orders

Custom and bulk orders available please contact to inquire.

Loyalty/Refferal Program

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

You can earn points by participating in any of our innovative promotions! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!

Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab to view all of our exciting reward options.

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

Your up-to-date points balance is always displayed in the top of the "rewards" popup.

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the 'Earn Points' tab to get started.

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!

You should receive points in your account instantly once you complete a promotion!

Nope! Your points will never expire.

When you return an item, you lose the associated credit you originally earned by buying the item in the first place. Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email at and we'll be in touch.

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

Thank you to everyone who supports Floor 11.

We appreciate your business.